My Order Is Late or Missing — What to DoUpdated a month ago

We're sorry your order is running late — let's get this sorted for you.

How Long Is Too Long?

• US domestic orders: Contact us if there's been no tracking movement for 5+ business days.
• International orders: Contact us if there's been no tracking movement for 10+ business days.

Minor delays of 1–2 business days are common during peak seasons, holidays, or due to weather — these usually resolve on their own.

Check Your Tracking

Open your tracking link and look for carrier alerts, delay notices, or exceptions. If your package shows as being held at a local facility, contact the carrier directly using your tracking number — they're best positioned to locate your package and provide an update.

When to Contact Us

If your package hasn't moved within the timeframes above, or delivery is significantly overdue, contact our support team with your order number.

Our Resolution Promise

We'll document your case and support you throughout the process. Since the carrier has the most current information on your package's whereabouts, we recommend reaching out to them directly with your tracking number for the fastest answer. We apologize for the inconvenience and appreciate your patience.

👉 Contact our support team with your order number and tracking details, and we'll help guide you through next steps.