An Item Is Missing from My Order — Here's What to DoUpdated a month ago

Something missing from your order? We're sorry — let's get this resolved quickly.

Check for a Second Shipment First

Some orders ship in multiple packages. Check your email for more than one tracking number — your "missing" item may simply be in a separate shipment that hasn't arrived yet.

Confirm Your Order Contents

Check your packing slip to confirm exactly which items were included in the package you received.

How to Report a Missing Item

If an item is genuinely missing, contact our support team with your order number and the name of the missing item.

Our Resolution

We'll resolve this right away — either by reshipping the missing item or issuing a refund. We apologize for the inconvenience and will make it right.

👉 Contact our support team with your order number and we'll take care of it for you.