Order Contains the Wrong Product? Here's How to Fix ItUpdated a month ago
Received the wrong item? We sincerely apologize — here's how we'll make it right.
How to Report a Mismatched Item
- Take a clear photo of the item you received, including any labels or packaging.
- Contact our support team with your order number and the photo.
👉 Contact our support team with your order number and photo to get started.
What Happens Next
We'll review your case and ship the correct item right away, along with a prepaid return label for the incorrect one — at no cost to you. We prioritize fixing mix-ups quickly and will have your correct item on its way as soon as possible.