Tracking Says Delivered But I Didn't Get My PackageUpdated a month ago

Tracking says "Delivered" but your package isn't there? This happens sometimes — here's exactly what to check, and how we'll make it right.

Check These Spots First

• Front door, back door, porch, mailbox, garage, and side entrance
• With a building manager or front desk, if applicable
• With neighbors — carriers sometimes leave packages nearby
• Your nearest post office — bring your tracking number; they may be holding the package

Allow for Early Scans

USPS and other carriers sometimes mark a package "Delivered" before it physically arrives. It can show up within 1–2 days of the scan.

Still Missing After 7 Business Days?

If your package hasn't arrived 7 business days after the marked delivery date, contact us — we'll send a complimentary replacement at no charge.

Our Resolution: Complimentary Replacement

Per our policy, we're unable to issue refunds for packages confirmed as delivered by the carrier. We'll make it right with a replacement, or store credit if the item is out of stock.

We take missing packages seriously and are here to help. 👉 Contact our support team with your order number to get started.