Order Shipped to Your Old Address After Moving? Here's What to DoUpdated a month ago

If your order has been shipped to your old address and you've since moved, here's what we recommend.

Track and Contact the Carrier

• Track your package — check if it has already been delivered to the old address.
• Contact the carrier — with your tracking number, ask if they can redirect the package to your new address or hold it at a local facility.

Reach Someone at the Old Address

If possible, ask the current residents or building manager to hold the package for you.

Contact Velvet Caviar for Next Steps

If the package cannot be recovered and is returned to our warehouse, we'll reach out with options to reship or issue a refund.

We recommend always keeping your shipping address up to date in your account before placing a new order.