Order Shipped to the Wrong Address? What to Do ImmediatelyUpdated a month ago

If your order was shipped to an incorrect address, act quickly — here's what to do.

Contact the Carrier Immediately

Use your tracking number to call or visit the carrier's website. They may be able to redirect the package or hold it at a local facility for pickup.

Contact Velvet Caviar Support

Let us know about the situation so we can document your case and assist where possible. 👉 Contact our support team and we'll help you navigate the next steps.

If the Package Can't Be Recovered

If the package is delivered to the wrong address and cannot be recovered, or if it's returned to us by the carrier, we'll work with you to arrange a replacement or refund. We're sorry for the inconvenience and are here to help every step of the way.