Why Is My Tracking Not Updating? (And What to Do)Updated a month ago

Why Tracking Stops Updating

Tracking can stall for 1–3 business days — this is normal and usually just means your package is in transit between carrier facilities and hasn't been scanned yet.

How Long Should I Wait?

• Wait 2–3 business days and check again — carriers don't always scan a package at every stop.
• Check the carrier's website directly using your tracking number for the most current status.

When to Reach Out

If there have been no updates for more than 7 business days, contact the carrier directly with your tracking number — they'll have the most accurate, up-to-date information on your package's whereabouts.

We've Got You

If you're still concerned after contacting the carrier, reach out to our support team with your order number and we'll help however we can.

👉 Contact our support team with your order number and tracking number, and we'll help however we can.