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Returns and Exchanges
Return and Exchange policy
How do I return or exchange an item?
If you need to return or exchange an item, please follow these steps to initiate the process:. If you are unable to locate your order number or encounter issues with the portal, do not worry. We are here to assist you throughout the process. Start yo
What if I am unhappy with my purchase?
We want you to be satisfied with your purchase, but if you're not, you can start a return or exchange process via our Returns Portal. If your dissatisfaction relates to a product's design not meeting expectations, we will process your return once we
How soon will I get my refund or exchange?
Please allow 5-7 business days for your refund or exchange to be processed after we receive your return. You'll get a confirmation email once it's complete.
What are your policies on late returns for unused items due to unforeseen circumstances, such as being away from home?
While we can't accommodate late returns, we might be able to offer alternative solutions, such as store credit or a discount on your next purchase. Please feel free to reach out to our customer support team to discuss further options.
Return portal is not working.
Troubleshooting Tips:. If you're still having trouble, please contact our support team.
My return label expired and I was not able to send my return on time
Unfortunately, once the return window has closed, we are unable to generate a new return label.
Can I get a different item for replacement?
We can only replace the item with the same product. If the item is out of stock, we will issue a store credit.
I ordered during BOGO sale. Is it eligible for return or exchange?
Items purchased on final sale or as part of a BOGO (Buy One, Get One) promotion are not eligible for return or exchange due to the significant discount applied to these items.
How do I make a return or exchange?
Easy returns and exchanges are part of our commitment to customer satisfaction. For returns or exchanges, simply visit our Returns Portal and follow the instructions provided. It's swift and hassle-free!