Easy step-by-step guide to returning or exchanging a Velvet Caviar order. Learn eligibility, how to use the portal, and refund timelines.

<h2 id="what-can-be-returned">What Can Be Returned</h2><p>Items must be unused and in their original packaging. Final Sale and Clearance items are not eligible for return.</p><h2 id="return-window--conditions">Return Window &amp; Conditions</h2><p>Returns and exchanges must be initiated within 15 days of delivery.</p><h2 id="step-by-step-return-portal-guide">Step-by-Step Return Portal Guide</h2><ol><li>Visit our Loop Returns portal at <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">velvet-caviar.loopreturns.com</a>.</li><li>Enter your order number and the email address used at checkout.</li><li>Select the item(s) you&apos;d like to return or exchange.</li><li>Choose your preferred outcome: refund to your original payment method, exchange for a different item, or store credit (issued instantly as a gift card).</li><li>Follow the prompts to generate your prepaid return shipping label.</li><li>Pack your item securely, attach the label, and drop it off at the carrier location.</li></ol><h2 id="exchange-options">Exchange Options</h2><p>Choose to exchange for a different style, size, or color, subject to availability.</p><h2 id="refund-timeline">Refund Timeline</h2><p>Refunds are processed within 5&#x2013;7 business days of us receiving your return.</p><p>&#x1F449; Need help with your return or exchange? Contact our support team and we&apos;ll guide you through every step.</p>

How to Return or Exchange Your Velvet Caviar Order

If your Velvet Caviar order didn't meet your expectations, we want to fix it. Learn your options: return, exchange, or store credit.

<p>We want every Velvet Caviar customer to be completely happy with their purchase. If you&apos;re not satisfied, here&apos;s how we&apos;ll make it right.</p><h2 id="tell-us-what-happened">Tell Us What Happened</h2><p>If your item arrived damaged or defective, contact our support team directly with a photo &#x2014; we may be able to resolve this outside of the standard return process.</p><h2 id="your-resolution-options">Your Resolution Options</h2><ul><li><strong>Return for a refund:</strong> Initiate a return within 15 days of delivery.</li><li><strong>Exchange for something else:</strong> Swap your item for a different style, size, or color within 15 days of delivery.</li><li><strong>Store credit:</strong> Opt for store credit instead of a refund &#x2014; issued instantly so you can shop right away.</li></ul><h2 id="how-to-start-the-process">How to Start the Process</h2><p>Visit our Loop Returns portal at <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">velvet-caviar.loopreturns.com</a> to get started.</p><h2 id="our-satisfaction-promise">Our Satisfaction Promise</h2><p>We truly value your business and want to make sure you love what you receive from us. &#x1F449; Contact our support team if you need help choosing the right option.</p>

Not Happy with Your Order? Here's How We'll Make It Right

Find out exactly how long Velvet Caviar refunds and exchanges take — from when we receive your return to when it reaches your account.

<h2 id="refund-timeline--step-by-step">Refund Timeline &#x2014; Step by Step</h2><ul><li>Once your return arrives at our warehouse: processing takes 5&#x2013;7 business days.</li><li>After processing: your refund is issued to your original payment method.</li><li>Bank posting time: allow an additional 3&#x2013;5 business days for your bank or card issuer to post the credit.</li><li>Total timeline: approximately 8&#x2013;12 business days from return receipt to refund appearing in your account.</li></ul><h2 id="exchange-processing-time">Exchange Processing Time</h2><p>Once your return is received, your replacement item is dispatched within 1&#x2013;3 business days. You&apos;ll receive a shipping confirmation email with tracking for your exchange item.</p><h2 id="what-can-cause-delays">What Can Cause Delays</h2><p>Store credit is issued as a gift card code sent to your email, typically within 1&#x2013;2 business days of return receipt, and can be used immediately on your next purchase.</p><h2 id="track-your-return">Track Your Return</h2><p>&#x1F449; Waiting on a refund or exchange? Contact our support team with your return tracking number and we&apos;ll check the status for you.</p>

How Long Does a Refund or Exchange Take at Velvet Caviar?

Missed our 15-day return window due to travel, illness, or an emergency? Contact us — late return exceptions are reviewed case by case.

<p>We understand that life happens and sometimes returns can&apos;t be made within our standard window &#x2014; here&apos;s how we handle late return requests.</p><h2 id="our-standard-return-window">Our Standard Return Window</h2><p>Returns must be initiated within 15 days of delivery.</p><h2 id="when-we-consider-exceptions">When We Consider Exceptions</h2><p>We review late return requests case by case, particularly in situations involving illness, travel, natural disaster, or other genuine unforeseen circumstances.</p><h2 id="how-to-request-a-late-return">How to Request a Late Return</h2><ol><li>Contact our support team as soon as possible.</li><li>Share your order number and a brief explanation of your circumstances.</li><li>Our team will review your request and respond with a decision.</li></ol><p>While we cannot guarantee approval of every late return request, we always aim to be fair and understanding. Please don&apos;t hesitate to reach out &#x2014; we&apos;re happy to find a solution where we can.</p><p>&#x1F449; Need to request a late return exception? Contact our support team and explain your situation &#x2014; we&apos;re here to help.</p>

Late Return Due to Unforeseen Circumstances? Request an Exception

Can't access the Velvet Caviar return portal? Try these quick fixes — or let us process your return manually in just a few minutes.

<p>We&apos;re sorry you&apos;re having trouble with our return portal! Here&apos;s how to fix the most common issues.</p><h2 id="common-portal-issues--quick-fixes">Common Portal Issues &amp; Quick Fixes</h2><ul><li><strong>Order not found:</strong> Make sure you&apos;re entering the exact order number (including any letters or prefixes) and the email address used at checkout.</li><li><strong>Link expired:</strong> Return portal links sent via email expire after a set period &#x2014; visit <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">velvet-caviar.loopreturns.com</a> directly to start fresh.</li><li><strong>Item not appearing:</strong> Only eligible items within the return window will appear. Final Sale items and items outside the 15-day window will not show.</li></ul><h2 id="try-a-different-browser">Try a Different Browser</h2><p>If the page isn&apos;t loading, try clearing your browser cache and cookies, or use a different browser or device.</p><h2 id="manual-return-option">Manual Return Option</h2><p>If you continue to experience issues, contact our support team with your order number and a description of the error &#x2014; we&apos;ll initiate the return manually for you!</p><h2 id="contact-us">Contact Us</h2><p>&#x1F449; Contact our support team and we&apos;ll get your return started right away.</p>

Having Trouble with the Return Portal? Here's How to Fix It

Return label expired before you could use it? Contact Velvet Caviar and we'll review your situation and issue a new label when possible.

<p>We&apos;re sorry your return label expired before you could send your return! Here&apos;s what to do.</p><h2 id="what-happens-when-a-label-expires">What Happens When a Label Expires</h2><p>Return shipping labels are valid for a limited time after they&apos;re issued. Once expired, they can no longer be used to ship your return.</p><h2 id="requesting-a-new-label">Requesting a New Label</h2><p>Contact our support team with your order number and the reason your label expired (travel, illness, etc.). We&apos;ll review your case and, if your return is still within a reasonable timeframe, generate a new label for you.</p><h2 id="late-return-exceptions">Late Return Exceptions</h2><p>We cannot guarantee a new label will be issued in all cases, especially if significant time has passed since your 15-day return window closed. However, we always try to work with our customers to find a fair resolution.</p><h2 id="contact-us">Contact Us</h2><p>&#x1F449; Reach out as soon as possible so we can help.</p>

My Return Label Expired — Can I Still Make a Return?

Want to exchange your Velvet Caviar order for a different item? Learn how to swap for a different color, style, or product through our returns portal.

<p>Yes! If you&apos;d like a different item instead of the exact same replacement, you can request an exchange for a different product through our Loop Returns portal.</p><h2 id="standard-replacement-vs-item-swap">Standard Replacement vs. Item Swap</h2><p>A standard exchange swaps your item for the same product; an item swap lets you choose a different product entirely, subject to availability.</p><h2 id="when-we-can-accommodate-swaps">When We Can Accommodate Swaps</h2><p>Exchanges are subject to product availability. If the replacement item costs more than the original, you may be charged the difference; if it costs less, the difference may be refunded as store credit.</p><h2 id="how-to-request">How to Request</h2><ol><li>Visit <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">velvet-caviar.loopreturns.com</a>.</li><li>Enter your order details and select &quot;Exchange.&quot;</li><li>Browse available products and select your preferred replacement item.</li><li>Complete the exchange request and ship back your original item.</li></ol><h2 id="processing-timeline">Processing Timeline</h2><p>Exchanges must be initiated within 15 days of delivery. &#x1F449; Contact our support team if you need help selecting a replacement!</p>

Can I Get a Different Item Instead of a Replacement?

Purchased during a Velvet Caviar BOGO sale? Here are the return and exchange rules for buy-one-get-one orders — explained clearly.

<p>BOGO (Buy One, Get One) items are eligible for return or exchange under our standard policy, with a few extra rules to keep in mind.</p><h2 id="bogo-return-rules-explained">BOGO Return Rules Explained</h2><ul><li>If you return the paid item, the free item must also be returned &#x2014; otherwise, the full retail price of the free item will be deducted from your refund.</li><li>If you return only the free item, no refund is issued since the item was complimentary.</li><li>If both items are returned together, you&apos;ll receive a full refund for the paid item.</li></ul><h2 id="what-happens-to-the-free-item">What Happens to the Free Item</h2><p>The free item is tied to the paid item&apos;s return status &#x2014; see the rules above for how refunds are calculated.</p><h2 id="exchange-options">Exchange Options</h2><p>You may exchange either item, subject to availability and our standard 15-day exchange window.</p><h2 id="how-to-start-your-return">How to Start Your Return</h2><p>&#x1F449; Visit our Loop Returns portal at <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">velvet-caviar.loopreturns.com</a> or contact our support team for assistance.</p>

Can I Return or Exchange an Item from a BOGO Sale?

Velvet Caviar accepts exchanges on eligible items within 15 days of delivery — here's eligibility and how to start one through our returns portal.

<p>Velvet Caviar accepts exchanges on eligible items &#x2014; here&apos;s how it works.</p><h2 id="exchange-eligibility">Exchange Eligibility</h2><ul><li>Exchanges must be initiated within 15 days of delivery.</li><li>Items must be unused and in their original packaging.</li><li>Final Sale and Clearance items are not eligible for exchange.</li><li>Exchanges are subject to product availability.</li></ul><h2 id="how-to-start-your-exchange">How to Start Your Exchange</h2><ol><li>Visit our <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">Loop Returns portal</a>.</li><li>Enter your order number and the email address used at checkout.</li><li>Select &quot;Exchange&quot; and choose your preferred replacement item.</li><li>Print your prepaid return label and ship back your original item.</li></ol><h2 id="what-happens-next">What Happens Next</h2><ul><li>Your replacement item will be dispatched once we receive your return.</li><li>You&apos;ll receive a shipping confirmation with tracking for your new item.</li></ul><p>&#x1F449; Ready to exchange? Start at our Loop Returns portal or contact our support team for assistance.</p>

How to Exchange an Item at Velvet Caviar

Returning several items from the same order? You can combine them into one package using a single prepaid return label.

<p>Yes! If you have multiple items to return from the same order, you can include them all in one package and ship them back together using a single return label.</p><p><strong>How to do it:</strong></p><ol><li>Initiate your return at our <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">Loop Returns portal</a>.</li><li>Select all the items you wish to return in a single return request.</li><li>A single prepaid label will be generated for your combined return.</li><li>Pack all items securely in one package and attach the label.</li></ol><p>Note: Items from separate orders cannot be combined into a single return shipment &#x2014; each order requires its own return request. Contact our support team if you need assistance.</p>

Can I combine multiple returns to save on shipping costs?

Please feel free to reach out to our Support Team via email anytime!

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Velvet Caviar

Returns and Exchanges

How to Track Your Velvet Caviar Order

My Order Is Late or Missing — What to Do

Tracking Says Delivered But I Didn't Get My Package

An Item Is Missing from My Order — Here's What to Do

Why Is My Tracking Not Updating? (And What to Do)

Order Returned After Wrong Address? Reshipping & Refund Options

How to Update the Shipping Address on an Existing Order

Order Shipped to the Wrong Address? What to Do Immediately

Order Contains the Wrong Product? Here's How to Fix It

Lost, Stolen, or Damaged Package — What's Covered?

Can Two Separate Orders Be Combined Into One Shipment?

My Order Hasn't Shipped After a Week — What's Going On?

Order Shipped to Your Old Address After Moving? Here's What to Do

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International Shipping Policy

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How to Change or Cancel Your Velvet Caviar Order

Velvet Caviar Gift Cards — How to Buy, Redeem & Check Your Balance

Ordered the Wrong Item? How to Fix It Fast

Received a Defective or Wrong Item? Here's What to Do

How to Apply a Discount or Promo Code at Checkout

Can You Stack Discount Codes at Velvet Caviar?

Forgot to Apply a Discount Code? Here's How to Fix It

Item Out of Stock After Ordering? What Happens Next

How Pre-Orders Work at Velvet Caviar

Will Multiple Mystery Case Orders Get Different Styles?

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What Are Velvet Caviar Phone Cases Made Of?

How to Check Stock & Get Restock Notifications

How to Report a Product Issue With Your Case

MagSafe Ring Flimsy or Not Attaching? Exchange or Return Options

Phone Compatibility Guide — Which Velvet Caviar Accessories Fit Your Device?

Do MagSafe Wallets Demagnetize Cards or Student IDs?

Is It Safe to Use a Portable Charger with Your Phone?

Which Velvet Caviar Cases Have a Velvet Interior Lining?

MagSafe Grip Not Sticking? Here's How to Fix It

Tips for Best Performance From Your MagSafe Battery Pack

MagSafe Battery Pack Compatibility: What to Know Before You Buy

Is the MagSafe Battery Pack Compatible With iPhone 15 Pro Max?

MagSafe Battery Pack Not Working? Troubleshooting Steps

MagSafe Battery Pack: Full Operating Instructions & Safety Tips

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Case Buttons Feel Stiff or Hard to Press? Here's the Fix

How to Remove Your AirPods from a Velvet Caviar Case

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When Will Samsung Galaxy S26 Cases Launch?

Does the Galaxy S26 Ultra Case Affect S-Pen Performance?

Are Galaxy S25 Cases Incompatible With All MagSafe Chargers?

Are Velvet Caviar Battery Packs 3C Certified?

How to Tell When Your Fast Charging Set Is Fully Charged

Does the Fast Charging Set Support PD/PPS for Samsung?

Do All Velvet Caviar MagSafe Wallets Have a Fabric Interior?

Has the Velvet Caviar MagSafe Wallet Changed Size?

Why MagSafe Wallets Don't Work With Galaxy S26 Cases

Are Velvet Caviar Battery Packs Safe for Air Travel?

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Are MagSafe Wallets Compatible With the Samsung Galaxy S25?

Does the Velvet Caviar MagSafe Grip Have a Full Ring?

Does the Stone Leopard Case Match the Stone Leopard Grip?

Will a Velvet Caviar MacBook Case Damage the Hinges or Screen?

Does the MacBook 14-Inch Case Fit the New M5 MacBook Pro?

Is the It Girl Leopard Case Compatible With AirPods Pro 2?

What Is the AirPods Case Carabiner Made Of?

Is the Black Leopard iPad Case Compatible With iPad Pro 11-Inch (4th Gen)?

Does the Velvet Caviar iPad Case Support Apple Pencil Charging?

Does the Girls Night Leopard Case Have an Open Camera Cutout?

What Material Are the Chrome Stars Phone Charms Made Of?

Which Velvet Caviar Leather Phone Charms Include a Gold Chain?

Is the Gap in the Crossbody Strap Ring Normal?

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Velvet Caviar Referral Program — How It Works & Who Can Join

Missing Your Referral Reward? Here's Why — and How to Fix It

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Our Story — How Velvet Caviar Started

How to Get Notified About Velvet Caviar Restocks & New Arrivals

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Velvet Caviar Warranty Policy — What's Covered & How to Claim

Warranty FAQ — Your Most Common Warranty Questions Answered

Warranty Claims: Can I Get a Refund Instead of a Replacement?

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