How to Change or Cancel Your Velvet Caviar OrderUpdated a month ago

Need to change or cancel your order? Changes are only possible before your order has been processed for shipment — so the sooner you reach out, the better.

What Changes Are Possible

• Address corrections (if the order hasn't shipped)
• Item changes (if the order hasn't been picked and packed)
• Order cancellations (if the order hasn't been processed)

Can I Still Change My Order?

Contact our support team right away with your order number and let us know exactly what you'd like changed — an item swap, address update, or full cancellation. Our system begins processing orders quickly after checkout, so we can't guarantee any changes once an order is submitted.

Cancelling Before It Ships

If your order hasn't been picked and packed yet, we'll do our best to accommodate a cancellation.

What If It Already Shipped?

Once an order has shipped, we're unable to make changes or cancel it. We can't guarantee every request, but we'll always try our best.

Making a Return Instead

If your order has already shipped, you can return or exchange it once it arrives.

👉 Need to change or cancel your order? Contact our support team immediately — time is critical.