Ordering

Information about ordering from us.

Changes & cancellations

Information about order changes and cancellations.

Gift cards

Information about gift cards.

Is it possible to make changes to an order after it has been placed?

Order Changes After Processing:. Once your order has been processed, we cannot make changes to it. However, you may be able to:. Please visit our Returns Portal for more information and specific instructions.

What should I do if I ordered the wrong item?

It's easy to make a mistake when ordering. If you've ordered the wrong item or selected the wrong size, you can begin the exchange process using our Returns Portal. Simply follow the instructions to select the item you wish to return or exchange.

I received a defective or incorrect item, what should I do?

We apologize for any inconvenience caused by a defective or incorrect item. We strive to resolve such issues promptly and appreciate your patience and understanding.

How do I apply a discount code to my order?

Applying a Discount Code:. To use a discount code:. Forgot to Apply Your Code?. If you forget to apply your code, contact us after your order ships. We can adjust your order and credit the promotion. Order Confirmation:. You'll receive an email with

Can I combine multiple discounts or promotions on a single purchase?

Important Note on Promotions:. Please be aware that only one promotion or discount code can be applied per order. This means that promotions like "FREE GRIP" cannot be combined with other discounts or codes such as "DiscountCode". To ensure you recei

What if I accidentally complete my purchase without applying the discount code?

Forgot Your Discount Code?. If you forgot to apply your discount code during checkout, contact us as soon as possible. We may be able to adjust your order and apply the discount if your order hasn't shipped yet. Please note: Some adjustments may resu

What should I do if an item I ordered is out of stock?

We understand that it's disappointing when an item you've ordered is out of stock. To help you, here are your options:. Please let us know your preferred option, and we'll take care of it. Contact us here.

Pre-Orders

Pre-Orders Explained:. Pre-orders are for items that aren't currently in stock but are expected to be available soon.

If I order a Mystery Case for today and then again tomorrow, will I receive different styles?

Our Mystery Cases are a dynamic offering that changes regularly. To keep things exciting, we typically refresh our Mystery Case selections on a weekly or bi-weekly basis. Please note that the exact timing of these refreshes may vary, depending on pro