Need to change or cancel an order? Learn what's possible before and after fulfillment — and how to act fast for the best outcome.

<p>Need to change or cancel your order? Changes are only possible before your order has been processed for shipment &#x2014; so the sooner you reach out, the better.</p><h2 id="what-changes-are-possible">What Changes Are Possible</h2><ul><li>Address corrections (if the order hasn&apos;t shipped)</li><li>Item changes (if the order hasn&apos;t been picked and packed)</li><li>Order cancellations (if the order hasn&apos;t been processed)</li></ul><h2 id="can-i-still-change-my-order">Can I Still Change My Order?</h2><p>Contact our support team right away with your order number and let us know exactly what you&apos;d like changed &#x2014; an item swap, address update, or full cancellation. Our system begins processing orders quickly after checkout, so we can&apos;t guarantee any changes once an order is submitted.</p><h2 id="cancelling-before-it-ships">Cancelling Before It Ships</h2><p>If your order hasn&apos;t been picked and packed yet, we&apos;ll do our best to accommodate a cancellation.</p><h2 id="what-if-it-already-shipped">What If It Already Shipped?</h2><p>Once an order has shipped, we&apos;re unable to make changes or cancel it. We can&apos;t guarantee every request, but we&apos;ll always try our best.</p><h2 id="making-a-return-instead">Making a Return Instead</h2><p>If your order has already shipped, you can return or exchange it once it arrives.</p><p>&#x1F449; Need to change or cancel your order? Contact our support team immediately &#x2014; time is critical.</p>

How to Change or Cancel Your Velvet Caviar Order

Everything about Velvet Caviar gift cards: how to buy one, redeem it at checkout, check your balance, and use with discounts.

<h2 id="buying-a-gift-card">Buying a Gift Card</h2><p>Velvet Caviar gift cards are available in multiple denominations at velvetcaviar.com and are delivered electronically to the recipient&apos;s email address after purchase.</p><h2 id="how-to-redeem-at-checkout">How to Redeem at Checkout</h2><p>Enter the gift card code at checkout in the &quot;Gift Card or Discount Code&quot; field. Gift cards can be used on any purchase at velvetcaviar.com.</p><h2 id="checking-your-balance">Checking Your Balance</h2><p>Partial redemption is supported &#x2014; any remaining balance stays on the card for future use. Gift cards never expire.</p><h2 id="combining-with-discounts">Combining with Discounts</h2><p>Gift cards cannot be exchanged for cash and are non-refundable. Lost or stolen gift cards cannot be replaced, so keep your code safe.</p><p>&#x1F449; Need help purchasing or redeeming a gift card? Contact our support team and we&apos;ll assist you.</p>

Velvet Caviar Gift Cards — How to Buy, Redeem & Check Your Balance

Ordered the wrong item from Velvet Caviar? Learn how to swap it before shipping or exchange it after delivery in a few easy steps.

<p>Ordered the wrong item? No worries &#x2014; here&apos;s exactly how to fix it.</p><h2 id="if-your-order-hasnt-shipped-yet">If Your Order Hasn&apos;t Shipped Yet</h2><ol><li>Contact our support team immediately with your order number.</li><li>Let us know which item you&apos;d like instead.</li><li>We&apos;ll try to swap the item before it&apos;s dispatched.</li></ol><h2 id="if-your-order-has-already-shipped">If Your Order Has Already Shipped</h2><ol><li>Wait for your order to arrive.</li><li>Visit our <a href="https://velvet-caviar.loopreturns.com" target="_blank" rel="noopener noreferrer">Loop Returns portal</a>.</li><li>Select &quot;Exchange&quot; and choose the correct item.</li><li>Print your prepaid return label and ship back the wrong item.</li></ol><h2 id="exchange-policy-reminders">Exchange Policy Reminders</h2><ul><li>Exchanges must be initiated within 15 days of delivery.</li><li>Items must be unused and in their original packaging.</li><li>Final Sale and Clearance items are not eligible for exchange.</li></ul><p>&#x1F449; Need help? Contact our support team and we&apos;ll guide you through the process.</p>

Ordered the Wrong Item? How to Fix It Fast

Received a defective or incorrect Velvet Caviar item? Send a photo and order number — we'll arrange a replacement, credit, or refund.

<p>Received a defective or incorrect item? We sincerely apologize &#x2014; here&apos;s how to get it resolved.</p><h2 id="how-to-report-the-issue">How to Report the Issue</h2><ol><li>Take a clear photo of the item, clearly showing the defect or the incorrect product received.</li><li>Contact our support team with your order number and the photo.</li></ol><h2 id="what-resolution-to-expect">What Resolution to Expect</h2><p>We&apos;ll review your case and arrange the right resolution &#x2014; this may include a replacement item, store credit, or a refund, depending on the situation. We&apos;ll make sure you&apos;re taken care of as quickly as possible &#x2014; your satisfaction is our priority!</p><h2 id="do-you-need-to-return-the-item">Do You Need to Return the Item?</h2><p>You do not need to return defective items unless specifically requested by our team.</p><p>&#x1F449; Contact our support team with your order number and photo to get started right away.</p>

Received a Defective or Wrong Item? Here's What to Do

Step-by-step guide to entering a discount or promo code at Velvet Caviar checkout. Troubleshooting tips for codes that won't work.

<h2 id="where-to-enter-your-code">Where to Enter Your Code</h2><ol><li>Add your items to the cart.</li><li>Proceed to checkout.</li><li>Look for the &quot;Discount Code&quot; or &quot;Gift Card&quot; field on the checkout page.</li><li>Enter your code exactly as provided &#x2014; codes are case-sensitive with no spaces.</li><li>Click &quot;Apply&quot; and the discount will be reflected in your order total.</li></ol><h2 id="why-a-code-might-not-work">Why a Code Might Not Work</h2><ul><li>The code may have expired.</li><li>Some codes exclude sale or Final Sale items.</li><li>Only one discount code can be applied per order.</li></ul><h2 id="can-i-add-a-code-after-checkout">Can I Add a Code After Checkout?</h2><p>Discount codes must be applied before you complete your purchase &#x2014; we&apos;re unable to add or adjust codes retroactively once an order is placed.</p><h2 id="contact-us">Contact Us</h2><p>&#x1F449; If your code still doesn&apos;t work, contact our support team and we&apos;ll look into it right away!</p>

How to Apply a Discount or Promo Code at Checkout

Velvet Caviar allows one discount code per order, but codes can combine with free shipping and sale pricing in some cases before checkout.

<p>Good news &#x2014; your Velvet Caviar order is already set up to get the best deal possible. Here&apos;s how our discount policy works.</p><h2 id="only-one-code-per-order">Only One Code Per Order</h2><p>Only one discount code or promotion can be applied per order &#x2014; codes cannot be stacked or combined with other promo codes.</p><h2 id="what-can-combine-with-a-discount-code">What Can Combine With a Discount Code</h2><ul><li>A single discount code + free shipping (if your order meets the threshold) can both apply simultaneously.</li><li>Sale pricing is reflected directly in the product price, so a discount code may still apply on top &#x2014; unless the code specifically excludes sale items.</li></ul><h2 id="checking-code-eligibility-before-checkout">Checking Code Eligibility Before Checkout</h2><p>Always check the terms of your discount code for details. If you&apos;re unsure whether your code qualifies for a specific item, reach out before placing your order.</p><p>&#x1F449; Not sure if your discount code applies? Contact our support team before checkout and we&apos;ll confirm.</p>

Can You Stack Discount Codes at Velvet Caviar?

Forgot to apply your Velvet Caviar discount code at checkout? Contact us quickly with your order number for a partial refund or credit.

<p>Forgot to apply your discount code? Don&apos;t worry &#x2014; here&apos;s what to do.</p><h2 id="how-to-request-a-late-discount">How to Request a Late Discount</h2><ol><li>Contact our support team as soon as possible after placing your order.</li><li>Share your order number and the discount code you intended to use.</li><li>We&apos;ll verify the code is valid and, if eligible, apply the discount as a partial refund to your original payment method or as store credit.</li></ol><p>&#x1F449; Contact our support team right away with your order number and code &#x2014; the sooner you reach out, the more likely we can help!</p><h2 id="what-codes-are-eligible">What Codes Are Eligible</h2><ul><li>We&apos;re unable to retroactively apply expired codes.</li><li>Codes that don&apos;t meet the order&apos;s eligibility requirements cannot be applied after checkout.</li></ul><h2 id="avoiding-this-next-time">Avoiding This Next Time</h2><p>Double-check your discount code before completing your purchase to avoid missing savings!</p>

Forgot to Apply a Discount Code? Here's How to Fix It

If an item you ordered from Velvet Caviar is out of stock, we'll offer a restock wait, substitute, or full refund within 5-7 business days.

<p>We&apos;re sorry an item you ordered is out of stock! Here&apos;s how we&apos;ll handle it.</p><h2 id="what-happens-when-an-item-is-out-of-stock">What Happens When an Item Is Out of Stock</h2><p>Our team will reach out to you with available options.</p><h2 id="your-options-restock-substitute-or-refund">Your Options: Restock, Substitute, or Refund</h2><p>You can choose to wait for a restock (if the item is expected back soon), substitute with a similar item, or receive a full refund for the out-of-stock item to your original payment method within 5&#x2013;7 business days.</p><h2 id="how-to-avoid-this-in-the-future">How to Avoid This in the Future</h2><ul><li>Sign up for back-in-stock notifications on any product page &#x2014; we&apos;ll email you the moment it&apos;s available again.</li><li>Check the product page for restock estimates before ordering.</li></ul><p>We apologize for the inconvenience and appreciate your patience!</p><p>&#x1F449; Have a question about an out-of-stock item in your order? Contact our support team and we&apos;ll update you right away.</p>

Item Out of Stock After Ordering? What Happens Next

Ordering a pre-order item from Velvet Caviar? Learn estimated ship dates, when you're charged, and what happens if a pre-order is delayed.

<h2 id="what-is-a-pre-order">What Is a Pre-Order?</h2><p>Pre-orders let you reserve a product before it officially launches or is back in stock.</p><h2 id="when-will-it-ship">When Will It Ship?</h2><p>Estimated ship dates are listed on the product page &#x2014; please check before ordering. Pre-order items ship separately from any in-stock items in the same order, so you may receive two shipments. You&apos;ll get a shipping confirmation email with tracking once your pre-order is dispatched.</p><h2 id="payment--charges">Payment &amp; Charges</h2><p>Your card is charged at the time of purchase, not at the time of shipment.</p><h2 id="cancelling-a-pre-order">Cancelling a Pre-Order</h2><p>Pre-order items are not eligible for cancellation after 24 hours, unless the ship date changes significantly.</p><p>&#x1F449; Have questions about a specific pre-order? Contact our support team.</p>

How Pre-Orders Work at Velvet Caviar

Ordering more than one Velvet Caviar Mystery Case? We curate each order so you get different styles, though duplicates can occasionally happen.

<p>Yes! If you place multiple Mystery Case orders on different days, you will receive different styles each time.</p><h2 id="how-style-variety-works">How Style Variety Works</h2><p>Our Mystery Cases are curated to avoid sending duplicate designs to the same customer when possible. Each order is a surprise, and our team makes an effort to ensure variety across multiple purchases.</p><h2 id="what-if-you-get-a-duplicate">What If You Get a Duplicate</h2><p>Please note that while we do our best to avoid duplicates, we cannot 100% guarantee a different style every time due to inventory availability. If you do receive a duplicate, please reach out to our support team and we&apos;ll see what we can do!</p>

Will Multiple Mystery Case Orders Get Different Styles?

Please feel free to reach out to our Support Team via email anytime!

Back To Shop

Velvet Caviar

Ordering

How to Track Your Velvet Caviar Order

My Order Is Late or Missing — What to Do

Tracking Says Delivered But I Didn't Get My Package

An Item Is Missing from My Order — Here's What to Do

Why Is My Tracking Not Updating? (And What to Do)

Order Returned After Wrong Address? Reshipping & Refund Options

How to Update the Shipping Address on an Existing Order

Order Shipped to the Wrong Address? What to Do Immediately

Order Contains the Wrong Product? Here's How to Fix It

Lost, Stolen, or Damaged Package — What's Covered?

Can Two Separate Orders Be Combined Into One Shipment?

My Order Hasn't Shipped After a Week — What's Going On?

Order Shipped to Your Old Address After Moving? Here's What to Do

Shipping Policy

International Shipping Policy

Shipping

What Are Velvet Caviar Phone Cases Made Of?

How to Check Stock & Get Restock Notifications

How to Report a Product Issue With Your Case

MagSafe Ring Flimsy or Not Attaching? Exchange or Return Options

Phone Compatibility Guide — Which Velvet Caviar Accessories Fit Your Device?

Do MagSafe Wallets Demagnetize Cards or Student IDs?

Is It Safe to Use a Portable Charger with Your Phone?

Which Velvet Caviar Cases Have a Velvet Interior Lining?

MagSafe Grip Not Sticking? Here's How to Fix It

Tips for Best Performance From Your MagSafe Battery Pack

MagSafe Battery Pack Compatibility: What to Know Before You Buy

Is the MagSafe Battery Pack Compatible With iPhone 15 Pro Max?

MagSafe Battery Pack Not Working? Troubleshooting Steps

MagSafe Battery Pack: Full Operating Instructions & Safety Tips

My Portable Charger Didn't Come with a Cable — How Do I Charge It?

How to Clean Your Velvet Caviar Phone Case (Step-by-Step)

Case Buttons Feel Stiff or Hard to Press? Here's the Fix

How to Remove Your AirPods from a Velvet Caviar Case

Does the Burgundy 1990 Case Have a Silicone Feel?

Do iPhone 16 Pro Max Cases Support the Camera Control Button?

Are Samsung Galaxy S26 Cases Compatible With Our Battery Packs?

When Will Samsung Galaxy S26 Cases Launch?

Does the Galaxy S26 Ultra Case Affect S-Pen Performance?

Are Galaxy S25 Cases Incompatible With All MagSafe Chargers?

Are Velvet Caviar Battery Packs 3C Certified?

How to Tell When Your Fast Charging Set Is Fully Charged

Does the Fast Charging Set Support PD/PPS for Samsung?

Do All Velvet Caviar MagSafe Wallets Have a Fabric Interior?

Has the Velvet Caviar MagSafe Wallet Changed Size?

Why MagSafe Wallets Don't Work With Galaxy S26 Cases

Are Velvet Caviar Battery Packs Safe for Air Travel?

Why Does the MagSafe Wallet Have Fabric on the Bottom?

Are MagSafe Wallets Compatible With the Samsung Galaxy S25?

Does the Velvet Caviar MagSafe Grip Have a Full Ring?

Does the Stone Leopard Case Match the Stone Leopard Grip?

Will a Velvet Caviar MacBook Case Damage the Hinges or Screen?

Does the MacBook 14-Inch Case Fit the New M5 MacBook Pro?

Is the It Girl Leopard Case Compatible With AirPods Pro 2?

What Is the AirPods Case Carabiner Made Of?

Is the Black Leopard iPad Case Compatible With iPad Pro 11-Inch (4th Gen)?

Does the Velvet Caviar iPad Case Support Apple Pencil Charging?

Does the Girls Night Leopard Case Have an Open Camera Cutout?

What Material Are the Chrome Stars Phone Charms Made Of?

Which Velvet Caviar Leather Phone Charms Include a Gold Chain?

Is the Gap in the Crossbody Strap Ring Normal?

Products

Velvet Caviar Referral Program — How It Works & Who Can Join

Missing Your Referral Reward? Here's Why — and How to Fix It

Referrals

Our Story — How Velvet Caviar Started

How to Get Notified About Velvet Caviar Restocks & New Arrivals

Become a Velvet Caviar Ambassador or Creator Partner

General Information

How to Return or Exchange Your Velvet Caviar Order

Not Happy with Your Order? Here's How We'll Make It Right

How Long Does a Refund or Exchange Take at Velvet Caviar?

Late Return Due to Unforeseen Circumstances? Request an Exception

Having Trouble with the Return Portal? Here's How to Fix It

My Return Label Expired — Can I Still Make a Return?

Can I Get a Different Item Instead of a Replacement?

Can I Return or Exchange an Item from a BOGO Sale?

How to Exchange an Item at Velvet Caviar

Can I combine multiple returns to save on shipping costs?

Returns and Exchanges

Velvet Caviar Warranty Policy — What's Covered & How to Claim

Warranty FAQ — Your Most Common Warranty Questions Answered

Warranty Claims: Can I Get a Refund Instead of a Replacement?

Warranty

Accepted Payment Methods at Velvet Caviar

Does Velvet Caviar Accept International Currencies?

Payments