Received a Defective or Wrong Item? Here's What to DoUpdated a month ago

Received a defective or incorrect item? We sincerely apologize — here's how to get it resolved.

How to Report the Issue

1. Take a clear photo of the item, clearly showing the defect or the incorrect product received.
2. Contact our support team with your order number and the photo.

What Resolution to Expect

We'll review your case and arrange the right resolution — this may include a replacement item, store credit, or a refund, depending on the situation. We'll make sure you're taken care of as quickly as possible — your satisfaction is our priority!

Do You Need to Return the Item?

You do not need to return defective items unless specifically requested by our team.

👉 Contact our support team with your order number and photo to get started right away.