Ordered the Wrong Item? How to Fix It FastUpdated a month ago

Ordered the wrong item? No worries — here's exactly how to fix it.

If Your Order Hasn't Shipped Yet

1. Contact our support team immediately with your order number.
2. Let us know which item you'd like instead.
3. We'll try to swap the item before it's dispatched.

If Your Order Has Already Shipped

1. Wait for your order to arrive.
2. Visit our Loop Returns portal.
3. Select "Exchange" and choose the correct item.
4. Print your prepaid return label and ship back the wrong item.

Exchange Policy Reminders

• Exchanges must be initiated within 15 days of delivery.
• Items must be unused and in their original packaging.
• Final Sale and Clearance items are not eligible for exchange.

👉 Need help? Contact our support team and we'll guide you through the process.