Is the Gap in the Crossbody Strap Ring Normal?Updated a month ago

Yes — the small gap or break in the ring on the phone crossbody strap is completely intentional!

Why the Ring Has a Gap

The ring is designed with a slight opening to allow for:

• Easy attachment and detachment to phone case loops, carabiners, or strap connectors.
• Adjustability when threading through different attachment points.

This is not a defect. The ring is still strong and secure for everyday use.

When to Contact Us About Your Ring

If the gap seems unusually large or the ring feels loose or deformed, please contact our support team with a photo — this may be a manufacturing issue eligible for a replacement.