Materials
Information about our product materials.
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Products
Information about our stock availability, products and how to care for them.
Stock availability
Information about our stock availability.
How do I report a product issue?
If you have an issue with your item:. We will help you resolve the problem quickly, please:. Once we review the details, we may offer a replacement or store credit/gift card. Contact us here.
Can I exchange or return MagSafe rings if they are flimsy or not working properly?
If your MagSafe grip rings are damaged or not working:. Please send us a short video showing the specific issue. We'll review the video and work to resolve the problem as quickly as possible. Contact us here.
Are the accessories advertised compatible with all phone cases and models?
Compatibility Guide for Our Accessories:
Do magnetic wallets demagnetize credit cards or student IDs?
Magnetic Wallet Safety:. Our magnetic wallets are designed to safely hold your cards. The magnets are strong enough to keep your wallet attached to your phone but gentle enough to avoid damaging your cards.
Will heat from a portable charger damage my phone?
Overheating Issues with Portable Chargers:. Our portable chargers are designed to avoid overheating your phone. If you're experiencing this issue, please contact us with more details. We'll assist you in resolving this problem.
Do the cases come with a velvet lining?
Velvet Lining in Cases:. Please note that the velvet lining is a feature available only in selected cases. You can identify these cases by their squared edges. Cases without the velvet lining will have rounded edges. This difference does not affect t
What can I do if my phone grip does not stick properly?
Phone Grip Adhesion Issues:. If your phone grip isn't sticking properly, please check if you've removed the second layer of paper to expose the adhesive. If the issue continues, please contact us for additional troubleshooting steps.
How do I get the best performance from my MagSafe Battery Pack?
Tips for Optimal MagSafe Battery Pack Usage:. Note: The actual number of full charges (up to 2) may vary depending on your phone's battery capacity.
Are there compatibility concerns I should be aware of with my MagSafe Battery Pack?
Tips for a Smooth MagSafe Battery Pack Experience:
Does the MagSafe Battery Pack work with the iPhone 15 Pro Max?
Yes, the MagSafe battery pack is compatible with the iPhone 15 Pro Max. It will work with any iPhone model that supports MagSafe charging, including the iPhone 15 series.
My MagSafe Battery Pack is not working properly, what should I do?
Troubleshooting Your MagSafe Battery Pack:. If your MagSafe Battery Pack isn't working as expected, try these steps:. If the issue persists, please contact us with detailed information and a video (if possible) to help us diagnose the problem.
What are the operating instructions for my MagSafe Battery Pack?
Using Your MagSafe Battery Pack:
I received my portable charger without a cable, how do I charge it?
To charge your portable charger, you can use a USB-C to USB-C charger. You can find these in:. If you don't have these options, you'll need to purchase a separate USB-C charger.
How do I clean discoloration or dirt off my phone case?
To clean your phone case:. Please note that light-colored materials can attract color from daily use. If cleaning doesn't resolve the issue, please contact us for further assistance. Click the link below for a video on how to clean your phone case.
My case's buttons are too tight, how do I fix it?
Button Stiffness in New Cases:. It's normal for buttons to feel a bit stiff on a new case, especially with reinforced bumper protection. To loosen the buttons:
How To Remove the AirPods Case?
Having Trouble Removing Your AirPods?. If you're experiencing difficulty removing your AirPods from the charging case, here are a few tips:. Important Note:. By following these steps, you should be able to remove your AirPods without any further issu
Does the new Burgundy 1990 have a silicone feel?
The case has a soft, matte finish that is not rubbery or silicone-like.
Does your iPhone 16 Pro Max cases include the slide camera button feature?
Yes, our iPhone 16 Pro Max cases are designed to accommodate the new slide camera button. There's a specific cutout in the case to ensure full functionality of the button.