MagSafe Battery Pack Not Working? Troubleshooting StepsUpdated a month ago

Sorry to hear your MagSafe Battery Pack isn't working properly! Here's how to troubleshoot.

Quick Troubleshooting Steps

1. Ensure the battery pack is charged — connect it to a power source using a USB-C cable and allow it to charge fully.
2. Clean the magnetic surface — wipe both the battery pack and the back of your phone/case with a dry cloth.
3. Remove any third-party attachments — other magnetic accessories may interfere with the connection.
4. Restart your iPhone — sometimes a simple restart resolves charging recognition issues.
5. Try a different USB-C cable — if the battery pack itself isn't charging, the cable may be faulty.

When to Contact Support for a Warranty Claim

If none of these steps resolve the issue, please contact our support team with your order number and a description of the problem. This may be covered under our warranty.