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Velvet Caviar

<p>Here are the complete operating instructions for your Velvet Caviar MagSafe Battery Pack.</p><h2 id="first-time-setup">First-Time Setup</h2><ol><li>Charge the battery pack fully using a USB-C cable (connect to the USB-C input port on the battery pack).</li><li>Use any standard USB-C wall adapter (not included) for fastest charging.</li><li>Allow to charge until the LED indicators show a full charge.</li></ol><h2 id="using-the-battery-pack">Using the Battery Pack</h2><ol><li>Attach the battery pack magnetically to the back of your MagSafe-compatible iPhone or Velvet Caviar MagSafe case.</li><li>Charging will begin automatically &#x2014; no button press needed.</li><li>Detach by gently pulling the battery pack away from your phone.</li></ol><h2 id="led-indicator-key">LED Indicator Key</h2><ul><li>Green solid = charging your phone</li><li>Red/orange flashing = battery pack needs charging</li><li>No light = battery pack is fully depleted</li></ul><h2 id="safety-guidelines">Safety Guidelines</h2><ul><li>Do not expose to water, extreme heat, or direct sunlight for prolonged periods.</li><li>Do not puncture, bend, or disassemble.</li><li>Keep away from children.</li></ul><p>&#x1F449; Having trouble with your battery pack? Contact our support team with your order number and we&apos;ll help troubleshoot.</p>

Learn how to charge, attach, and read LED indicators on your Velvet Caviar MagSafe Battery Pack, plus key safety guidelines to follow.

MagSafe Battery Pack: Full Operating Instructions & Safety Tips

Products

How to Track Your Velvet Caviar Order

My Order Is Late or Missing — What to Do

Tracking Says Delivered But I Didn't Get My Package

An Item Is Missing from My Order — Here's What to Do

Why Is My Tracking Not Updating? (And What to Do)

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How to Update the Shipping Address on an Existing Order

Order Shipped to the Wrong Address? What to Do Immediately

Order Contains the Wrong Product? Here's How to Fix It

Lost, Stolen, or Damaged Package — What's Covered?

Can Two Separate Orders Be Combined Into One Shipment?

My Order Hasn't Shipped After a Week — What's Going On?

Order Shipped to Your Old Address After Moving? Here's What to Do

Shipping Policy

International Shipping Policy

Shipping

How to Change or Cancel Your Velvet Caviar Order

Velvet Caviar Gift Cards — How to Buy, Redeem & Check Your Balance

Ordered the Wrong Item? How to Fix It Fast

Received a Defective or Wrong Item? Here's What to Do

How to Apply a Discount or Promo Code at Checkout

Can You Stack Discount Codes at Velvet Caviar?

Forgot to Apply a Discount Code? Here's How to Fix It

Item Out of Stock After Ordering? What Happens Next

How Pre-Orders Work at Velvet Caviar

Will Multiple Mystery Case Orders Get Different Styles?

Ordering

What Are Velvet Caviar Phone Cases Made Of?

How to Check Stock & Get Restock Notifications

How to Report a Product Issue With Your Case

MagSafe Ring Flimsy or Not Attaching? Exchange or Return Options

Phone Compatibility Guide — Which Velvet Caviar Accessories Fit Your Device?

Do MagSafe Wallets Demagnetize Cards or Student IDs?

Is It Safe to Use a Portable Charger with Your Phone?

Which Velvet Caviar Cases Have a Velvet Interior Lining?

MagSafe Grip Not Sticking? Here's How to Fix It

Tips for Best Performance From Your MagSafe Battery Pack

MagSafe Battery Pack Compatibility: What to Know Before You Buy

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MagSafe Battery Pack Not Working? Troubleshooting Steps

My Portable Charger Didn't Come with a Cable — How Do I Charge It?

How to Clean Your Velvet Caviar Phone Case (Step-by-Step)

Case Buttons Feel Stiff or Hard to Press? Here's the Fix

How to Remove Your AirPods from a Velvet Caviar Case

Does the Burgundy 1990 Case Have a Silicone Feel?

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Are Samsung Galaxy S26 Cases Compatible With Our Battery Packs?

When Will Samsung Galaxy S26 Cases Launch?

Does the Galaxy S26 Ultra Case Affect S-Pen Performance?

Are Galaxy S25 Cases Incompatible With All MagSafe Chargers?

Are Velvet Caviar Battery Packs 3C Certified?

How to Tell When Your Fast Charging Set Is Fully Charged

Does the Fast Charging Set Support PD/PPS for Samsung?

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Has the Velvet Caviar MagSafe Wallet Changed Size?

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Are Velvet Caviar Battery Packs Safe for Air Travel?

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Does the Velvet Caviar MagSafe Grip Have a Full Ring?

Does the Stone Leopard Case Match the Stone Leopard Grip?

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Is the Gap in the Crossbody Strap Ring Normal?

Velvet Caviar Referral Program — How It Works & Who Can Join

Missing Your Referral Reward? Here's Why — and How to Fix It

Referrals

Our Story — How Velvet Caviar Started

How to Get Notified About Velvet Caviar Restocks & New Arrivals

Become a Velvet Caviar Ambassador or Creator Partner

General Information

How to Return or Exchange Your Velvet Caviar Order

Not Happy with Your Order? Here's How We'll Make It Right

How Long Does a Refund or Exchange Take at Velvet Caviar?

Late Return Due to Unforeseen Circumstances? Request an Exception

Having Trouble with the Return Portal? Here's How to Fix It

My Return Label Expired — Can I Still Make a Return?

Can I Get a Different Item Instead of a Replacement?

Can I Return or Exchange an Item from a BOGO Sale?

How to Exchange an Item at Velvet Caviar

Can I combine multiple returns to save on shipping costs?

Returns and Exchanges

Velvet Caviar Warranty Policy — What's Covered & How to Claim

Warranty FAQ — Your Most Common Warranty Questions Answered

Warranty Claims: Can I Get a Refund Instead of a Replacement?

Warranty

Accepted Payment Methods at Velvet Caviar

Does Velvet Caviar Accept International Currencies?

Payments

First-Time Setup

Using the Battery Pack

LED Indicator Key

Safety Guidelines

MagSafe Battery Pack: Full Operating Instructions & Safety TipsUpdated a month ago

First-Time Setup

Using the Battery Pack

LED Indicator Key

Safety Guidelines