How to Report a Product Issue With Your CaseUpdated a month ago

Experiencing a product issue? We want to hear from you — here's how to report it quickly.

How to Report an Issue

1. Take a clear photo of the issue (e.g., peeling, cracking, defect, or quality concern).
2. Contact our support team with your order number, a description of the issue, and the photo(s).

What Happens After You Report It

Our team will review your case within 1–2 business days and confirm the appropriate resolution — which may include a replacement, store credit, or refund.

👉 Ready to report a product issue? Contact our support team with your order number and photo — we'll take it from there.

Check If It's Covered Under Warranty

If your item may be covered under our warranty, please also review our Warranty Policy article for eligibility details.