How to Return or Exchange Your Velvet Caviar OrderUpdated a month ago

What Can Be Returned

Items must be unused and in their original packaging. Final Sale and Clearance items are not eligible for return.

Return Window & Conditions

Returns and exchanges must be initiated within 15 days of delivery.

Step-by-Step Return Portal Guide

1. Visit our Loop Returns portal at velvet-caviar.loopreturns.com.
2. Enter your order number and the email address used at checkout.
3. Select the item(s) you'd like to return or exchange.
4. Choose your preferred outcome: refund to your original payment method, exchange for a different item, or store credit (issued instantly as a gift card).
5. Follow the prompts to generate your prepaid return shipping label.
6. Pack your item securely, attach the label, and drop it off at the carrier location.

Exchange Options

Choose to exchange for a different style, size, or color, subject to availability.

Refund Timeline

Refunds are processed within 5–7 business days of us receiving your return.

👉 Need help with your return or exchange? Contact our support team and we'll guide you through every step.