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Velvet Caviar

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Is the ring on the phone crossbody strap supposed to have a break/gap in it?

Products

Do you provide tracking information for shipped orders?

How do I handle a delayed or missing shipment?

What should I do if my order shows as delivered but I have not received it?

What should I do if an item from my order is missing?

What happens if there's a delay or lack of updates on my order's tracking?

Can my order be reshipped if it was sent to the wrong address and returned?

How can I update the shipping address on my order?

What happens if my order is shipped to the wrong address?

What should I do if my order contains an incorrect or mismatched product?

How long does shipping take?

Do you ship internationally?

How do you ship orders to the UK & EU?

Where does Velvet Caviar ship from?

Package Safety & Liability

Can you change my shipping method to combine two orders I placed separately so I don't have to pay two separate shipping fees?

Do you have Next-Day Air Priority Shipping?

What should I do if my item hasn't shipped after a week?

How can I be sure my order will arrive at a new address if it's been shipped to my old one?

Shipping

Changes & cancellations

Gift cards

Is it possible to make changes to an order after it has been placed?

What should I do if I ordered the wrong item?

I received a defective or incorrect item, what should I do?

How do I apply a discount code to my order?

Can I combine multiple discounts or promotions on a single purchase?

What if I accidentally complete my purchase without applying the discount code?

What should I do if an item I ordered is out of stock?

Pre-Orders

If I order a Mystery Case for today and then again tomorrow, will I receive different styles?

Ordering

Materials

Stock availability

How do I report a product issue?

Can I exchange or return MagSafe rings if they are flimsy or not working properly?

Are the accessories advertised compatible with all phone cases and models?

Do magnetic wallets demagnetize credit cards or student IDs?

Will heat from a portable charger damage my phone?

Do the cases come with a velvet lining?

What can I do if my phone grip does not stick properly?

How do I get the best performance from my MagSafe Battery Pack?

Are there compatibility concerns I should be aware of with my MagSafe Battery Pack?

Does the MagSafe Battery Pack work with the iPhone 15 Pro Max?

My MagSafe Battery Pack is not working properly, what should I do?

What are the operating instructions for my MagSafe Battery Pack?

I received my portable charger without a cable, how do I charge it?

How do I clean discoloration or dirt off my phone case?

My case's buttons are too tight, how do I fix it?

How To Remove the AirPods Case?

Does the new Burgundy 1990 have a silicone feel?

Does your iPhone 16 Pro Max cases include the slide camera button feature?

Are the S26 cases compatible with our battery packs?

Will the new S26 cases be launched on the S26 release date?

Do the magnets in the Samsung Galaxy S26 Ultra case affect the S-Pen?

Are S25 cases incompatible with all MagSafe chargers, or only our power packs?

Are our battery packs 3C certified?

A customer's portable charger is not charging their phone — is it defective?

How do you know when the Fast Charging Set is fully charged?

Does our Fast Charging Set support PD/PPS for Samsung?

Do all MagSafe wallets have a fabric/cloth interior?

Has the MagSafe wallet changed in size?

Customer are having trouble removing cards from the Snow Angel MagSafe Wallet — were there material updates?

Why don't MagSafe wallets work with the Galaxy S26 cases?

Are the battery packs safe for travel / on a plane?

Is the fabric on the bottom of the MagSafe wallet intentional?

Are MagSafe wallets compatible with the Samsung S25?

Does the MagSafe grip have a full ring on the back?

Does the Stone Leopard case match the Stone Leopard MagSafe grip?

Will MacBook cases damage the laptop, hinges, or screen?

Will the MacBook 14" case fit the new MacBook Pro 14" M5 chip?

Is the It Girl Leopard AirPods Pro Case compatible with AirPods Pro 2?

What material is the carabiner on the AirPods case made of?

Is the Black Leopard iPad Case compatible with iPad Pro 11-inch (4th Generation)?

Does the iPad case support Apple Pencil charging?

Does the Girls Night Leopard iPhone Case for iPhone 17 Pro Max have an open camera cutout?

A customer received a Grey Stardust Glitter iPhone 13 Mini case with MagSafe but expected one without — did they receive the wrong item?

What material are the Chrome Stars Phone Charms made of?

Which leather phone charms come with a gold chain?

Who are eligible for the referral program?

I referred a friend and they made a purchase, but I haven't received my referral reward.

Referrals

Our story

How can I stay informed about product restocks and new releases?

Are there opportunities for collaboration or becoming an influencer for your brand?

General Information

Returns copy

How do I return or exchange an item?

What if I am unhappy with my purchase?

How soon will I get my refund or exchange?

What are your policies on late returns for unused items due to unforeseen circumstances, such as being away from home?

Is the ring on the phone crossbody strap supposed to have a break/gap in it?Updated a month ago