Products
Information about our stock availability, products and how to care for them.
Materials
Information about our product materials.
Stock availability
Information about our stock availability.
How do I report a product issue?
If you have an issue with your item:. We will help you resolve the problem quickly, please:. Once we review the details, we may offer a replacement or store credit/gift card. Contact us here.
Can I exchange or return MagSafe rings if they are flimsy or not working properly?
If your MagSafe grip rings are damaged or not working:. Please send us a short video showing the specific issue. We'll review the video and work to resolve the problem as quickly as possible. Contact us here.
Are the accessories advertised compatible with all phone cases and models?
Compatibility Guide for Our Accessories:
Do magnetic wallets demagnetize credit cards or student IDs?
Magnetic Wallet Safety:. Our magnetic wallets are designed to safely hold your cards. The magnets are strong enough to keep your wallet attached to your phone but gentle enough to avoid damaging your cards.
Will heat from a portable charger damage my phone?
Overheating Issues with Portable Chargers:. Our portable chargers are designed to avoid overheating your phone. If you're experiencing this issue, please contact us with more details. We'll assist you in resolving this problem.
Do the cases come with a velvet lining?
Velvet Lining in Cases:. Please note that the velvet lining is a feature available only in selected cases. You can identify these cases by their squared edges. Cases without the velvet lining will have rounded edges. This difference does not affect t
What can I do if my phone grip does not stick properly?
Phone Grip Adhesion Issues:. If your phone grip isn't sticking properly, please check if you've removed the second layer of paper to expose the adhesive. If the issue continues, please contact us for additional troubleshooting steps.
How do I get the best performance from my MagSafe Battery Pack?
Tips for Optimal MagSafe Battery Pack Usage:. Note: The actual number of full charges (up to 2) may vary depending on your phone's battery capacity.
Are there compatibility concerns I should be aware of with my MagSafe Battery Pack?
Tips for a Smooth MagSafe Battery Pack Experience:
Does the MagSafe Battery Pack work with the iPhone 15 Pro Max?
Yes, the MagSafe battery pack is compatible with the iPhone 15 Pro Max. It will work with any iPhone model that supports MagSafe charging, including the iPhone 15 series.
My MagSafe Battery Pack is not working properly, what should I do?
Troubleshooting Your MagSafe Battery Pack:. If your MagSafe Battery Pack isn't working as expected, try these steps:. If the issue persists, please contact us with detailed information and a video (if possible) to help us diagnose the problem.
What are the operating instructions for my MagSafe Battery Pack?
Using Your MagSafe Battery Pack:
I received my portable charger without a cable, how do I charge it?
To charge your portable charger, you can use a USB-C to USB-C charger. You can find these in:. If you don't have these options, you'll need to purchase a separate USB-C charger.
How do I clean discoloration or dirt off my phone case?
To clean your phone case:. Please note that light-colored materials can attract color from daily use. If cleaning doesn't resolve the issue, please contact us for further assistance. Click the link below for a video on how to clean your phone case.
My case's buttons are too tight, how do I fix it?
Button Stiffness in New Cases:. It's normal for buttons to feel a bit stiff on a new case, especially with reinforced bumper protection. To loosen the buttons:
How To Remove the AirPods Case?
Having Trouble Removing Your AirPods?. If you're experiencing difficulty removing your AirPods from the charging case, here are a few tips:. Important Note:. By following these steps, you should be able to remove your AirPods without any further issu
Does the new Burgundy 1990 have a silicone feel?
The case has a soft, matte finish that is not rubbery or silicone-like.
Does your iPhone 16 Pro Max cases include the slide camera button feature?
Yes, our iPhone 16 Pro Max cases are designed to accommodate the new slide camera button. There's a specific cutout in the case to ensure full functionality of the button.
Are the S26 cases compatible with our battery packs?
MagSafe chargers were designed for iPhones and are not recommended for Samsung. Samsung Galaxy supports wireless charging via the Qi standard — Qi chargers are broadly recommended.
Will the new S26 cases be launched on the S26 release date?
Yes, the S26 cases will launch with our top selling prints.
Do the magnets in the Samsung Galaxy S26 Ultra case affect the S-Pen?
The case has a dedicated hole for the S-Pen, so it will not interfere with use. The magnets are designed for accessory alignment and generally should not affect S-Pen sensitivity. In rare cases, very strong magnetic accessories can affect sensitivity
Are S25 cases incompatible with all MagSafe chargers, or only our power packs?
MagSafe chargers are not recommended for any Samsung device. Samsung Galaxy S25 supports wireless charging via the Qi standard — Qi chargers are broadly recommended.
Are our battery packs 3C certified?
No. CCC certification is required specifically for products sold in China. Our power pack complies with applicable standards such as CE/FCC for the markets where it is sold.
A customer's portable charger is not charging their phone — is it defective?
The Fast Charging Set is a plug-in wall adapter, not a portable power bank. It does not have an internal battery and must remain plugged into a power outlet. If a customer wants a portable battery, we offer our current power pack.
How do you know when the Fast Charging Set is fully charged?
The Fast Charging Set is a wall adapter, not a power bank — it does not store power or have a battery indicator light. There is no 'fully charged' state on the unit itself.
Does our Fast Charging Set support PD/PPS for Samsung?
Yes. Supports USB-C Power Delivery and Samsung Adaptive Fast Charge, including: PD2.0/PD3.0, QC3.0/QC2.0, FCP, AFC (Samsung Adaptive Fast Charge), Apple 2.4A/BC1.2. Cable supports USB PD 3.1 with E-Marker Chip EPR and 480Mbps data transfer.
Do all MagSafe wallets have a fabric/cloth interior?
The fabric interior is the 2.0 version. All new styles going forward will have it. Check the product listing photos — they will indicate whether it is the old or new version.
Has the MagSafe wallet changed in size?
Correct — the wallet has been updated to 2.0. The old size is no longer available unless it is a style that has not yet been updated.
Customer are having trouble removing cards from the Snow Angel MagSafe Wallet — were there material updates?
Yes, the product has been updated to 2.0 with a fabric interior.
Why don't MagSafe wallets work with the Galaxy S26 cases?
The MagSafe wallet IS compatible with S26 cases. The incompatibility notification on the website refers to the Square MagSafe MightyGrip mount — not the wallet.
Are the battery packs safe for travel / on a plane?
Yes. The battery is well below TSA limits and approved for carry-on luggage in the U.S. Lithium batteries are not permitted in checked bags. For international travel, check your airline or local regulations, as rules may vary.
Is the fabric on the bottom of the MagSafe wallet intentional?
Yes, that is the new 2.0 version.
Are MagSafe wallets compatible with the Samsung S25?
No, they are not compatible with Samsung S25.
Does the MagSafe grip have a full ring on the back?
No — having a gap is correct, that is how it should look.
Does the Stone Leopard case match the Stone Leopard MagSafe grip?
Depends on the phone model. Devices that will NOT match: iPhone 12 Mini, 12 Pro, 12 Pro Max, 14, 15 Pro, 15 Pro Max, 15 Plus. All other devices will match.
Will MacBook cases damage the laptop, hinges, or screen?
No, they are designed to protect the case and will not cause damage to the laptop, hinges, or screen.
Will the MacBook 14" case fit the new MacBook Pro 14" M5 chip?
It should be able to fit.
Is the It Girl Leopard AirPods Pro Case compatible with AirPods Pro 2?
Yes, the AirPods Pro case is compatible with AirPods Pro 2.
What material is the carabiner on the AirPods case made of?
Zinc alloy. Note: the carabiner is packed separately from the AirPods case.
Is the Black Leopard iPad Case compatible with iPad Pro 11-inch (4th Generation)?
No. It is only compatible with the 5th and 6th generation iPad Pro 11-inch (M4 and M5).
Does the iPad case support Apple Pencil charging?
Yes, it should.
Does the Girls Night Leopard iPhone Case for iPhone 17 Pro Max have an open camera cutout?
Yes, the iPhone 17 version was made with an open camera cutout. It will be stocked once the closed version sells out.
A customer received a Grey Stardust Glitter iPhone 13 Mini case with MagSafe but expected one without — did they receive the wrong item?
No. The Stardust line is being updated to MagSafe across all models. If it came with MagSafe, that is the current version.
What material are the Chrome Stars Phone Charms made of?
Brass, alloy, and CCB (copper-covered acrylic) beads.
Which leather phone charms come with a gold chain?
The Black Leather Chain Phone Charm has a light gold chain. Also gold: Pink Holiday Leather Chain, Pink Bow Leather Chain, Nude Leather Chain Phone Charm.
Is the ring on the phone crossbody strap supposed to have a break/gap in it?
Yes, that is intentional.