Late Return Due to Unforeseen Circumstances? Request an ExceptionUpdated a month ago

We understand that life happens and sometimes returns can't be made within our standard window — here's how we handle late return requests.

Our Standard Return Window

Returns must be initiated within 15 days of delivery.

When We Consider Exceptions

We review late return requests case by case, particularly in situations involving illness, travel, natural disaster, or other genuine unforeseen circumstances.

How to Request a Late Return

1. Contact our support team as soon as possible.
2. Share your order number and a brief explanation of your circumstances.
3. Our team will review your request and respond with a decision.

While we cannot guarantee approval of every late return request, we always aim to be fair and understanding. Please don't hesitate to reach out — we're happy to find a solution where we can.

👉 Need to request a late return exception? Contact our support team and explain your situation — we're here to help.