Missing Your Referral Reward? Here's Why — and How to Fix ItUpdated a month ago

We're sorry your referral reward hasn't come through yet! Here's what to check.

Common Reasons Rewards Are Delayed

• Your friend clicked your unique personal referral link (not just visited the site).
• Your friend is a new Velvet Caviar customer (first-time purchaser).
• Your friend's order has been completed and fulfilled.

Did Your Friend Use the Link?

Rewards are only issued when the referral link was actually used to complete the purchase — visiting the site without it won't trigger a reward.

Processing Time

Allow up to 48 hours after your friend's order is fulfilled for the credit to appear. Check your account dashboard under "Referral Program" for your reward status.

Request a Manual Review

👉 If all the above apply and you still haven't received your reward, contact our support team with your referral link or your friend's email address and we'll investigate right away.