Share Velvet Caviar with friends and earn rewards! Learn who's eligible for the referral program, how to get your link, and when you'll be paid.

<h2 id="who-can-refer">Who Can Refer</h2><p>Our referral program is open to all Velvet Caviar customers with an active account.</p><h2 id="who-counts-as-a-new-customer">Who Counts as a New Customer</h2><ul><li>Your referral link must be used by someone who is a new Velvet Caviar customer (first-time purchaser).</li><li>The referred friend must complete a qualifying purchase using your unique referral link.</li></ul><p>Existing customers, previous purchasers, and orders placed without using the referral link do not qualify for referral rewards.</p><h2 id="your-reward">Your Reward</h2><p>Rewards are issued once your friend&apos;s qualifying order is completed and fulfilled.</p><h2 id="how-to-find-your-referral-link">How to Find Your Referral Link</h2><p>Log into your account at velvetcaviar.com and navigate to the Referral Program section. &#x1F449; Questions? Contact our support team!</p>

Velvet Caviar Referral Program — How It Works & Who Can Join

Not seeing your referral credit after a friend's purchase? Here are the most common reasons and exactly how to get your reward sorted.

<p>We&apos;re sorry your referral reward hasn&apos;t come through yet! Here&apos;s what to check.</p><h2 id="common-reasons-rewards-are-delayed">Common Reasons Rewards Are Delayed</h2><ul><li>Your friend clicked your unique personal referral link (not just visited the site).</li><li>Your friend is a new Velvet Caviar customer (first-time purchaser).</li><li>Your friend&apos;s order has been completed and fulfilled.</li></ul><h2 id="did-your-friend-use-the-link">Did Your Friend Use the Link?</h2><p>Rewards are only issued when the referral link was actually used to complete the purchase &#x2014; visiting the site without it won&apos;t trigger a reward.</p><h2 id="processing-time">Processing Time</h2><p>Allow up to 48 hours after your friend&apos;s order is fulfilled for the credit to appear. Check your account dashboard under &quot;Referral Program&quot; for your reward status.</p><h2 id="request-a-manual-review">Request a Manual Review</h2><p>&#x1F449; If all the above apply and you still haven&apos;t received your reward, contact our support team with your referral link or your friend&apos;s email address and we&apos;ll investigate right away.</p>

Missing Your Referral Reward? Here's Why — and How to Fix It

Please feel free to reach out to our Support Team via email anytime!

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Velvet Caviar

Information about rewards and loyalty program.

Referrals

How to Track Your Velvet Caviar Order

My Order Is Late or Missing — What to Do

Tracking Says Delivered But I Didn't Get My Package

An Item Is Missing from My Order — Here's What to Do

Why Is My Tracking Not Updating? (And What to Do)

Order Returned After Wrong Address? Reshipping & Refund Options

How to Update the Shipping Address on an Existing Order

Order Shipped to the Wrong Address? What to Do Immediately

Order Contains the Wrong Product? Here's How to Fix It

Lost, Stolen, or Damaged Package — What's Covered?

Can Two Separate Orders Be Combined Into One Shipment?

My Order Hasn't Shipped After a Week — What's Going On?

Order Shipped to Your Old Address After Moving? Here's What to Do

Shipping Policy

International Shipping Policy

Shipping

How to Change or Cancel Your Velvet Caviar Order

Velvet Caviar Gift Cards — How to Buy, Redeem & Check Your Balance

Ordered the Wrong Item? How to Fix It Fast

Received a Defective or Wrong Item? Here's What to Do

How to Apply a Discount or Promo Code at Checkout

Can You Stack Discount Codes at Velvet Caviar?

Forgot to Apply a Discount Code? Here's How to Fix It

Item Out of Stock After Ordering? What Happens Next

How Pre-Orders Work at Velvet Caviar

Will Multiple Mystery Case Orders Get Different Styles?

Ordering

What Are Velvet Caviar Phone Cases Made Of?

How to Check Stock & Get Restock Notifications

How to Report a Product Issue With Your Case

MagSafe Ring Flimsy or Not Attaching? Exchange or Return Options

Phone Compatibility Guide — Which Velvet Caviar Accessories Fit Your Device?

Do MagSafe Wallets Demagnetize Cards or Student IDs?

Is It Safe to Use a Portable Charger with Your Phone?

Which Velvet Caviar Cases Have a Velvet Interior Lining?

MagSafe Grip Not Sticking? Here's How to Fix It

Tips for Best Performance From Your MagSafe Battery Pack

MagSafe Battery Pack Compatibility: What to Know Before You Buy

Is the MagSafe Battery Pack Compatible With iPhone 15 Pro Max?

MagSafe Battery Pack Not Working? Troubleshooting Steps

MagSafe Battery Pack: Full Operating Instructions & Safety Tips

My Portable Charger Didn't Come with a Cable — How Do I Charge It?

How to Clean Your Velvet Caviar Phone Case (Step-by-Step)

Case Buttons Feel Stiff or Hard to Press? Here's the Fix

How to Remove Your AirPods from a Velvet Caviar Case

Does the Burgundy 1990 Case Have a Silicone Feel?

Do iPhone 16 Pro Max Cases Support the Camera Control Button?

Are Samsung Galaxy S26 Cases Compatible With Our Battery Packs?

When Will Samsung Galaxy S26 Cases Launch?

Does the Galaxy S26 Ultra Case Affect S-Pen Performance?

Are Galaxy S25 Cases Incompatible With All MagSafe Chargers?

Are Velvet Caviar Battery Packs 3C Certified?

How to Tell When Your Fast Charging Set Is Fully Charged

Does the Fast Charging Set Support PD/PPS for Samsung?

Do All Velvet Caviar MagSafe Wallets Have a Fabric Interior?

Has the Velvet Caviar MagSafe Wallet Changed Size?

Why MagSafe Wallets Don't Work With Galaxy S26 Cases

Are Velvet Caviar Battery Packs Safe for Air Travel?

Why Does the MagSafe Wallet Have Fabric on the Bottom?

Are MagSafe Wallets Compatible With the Samsung Galaxy S25?

Does the Velvet Caviar MagSafe Grip Have a Full Ring?

Does the Stone Leopard Case Match the Stone Leopard Grip?

Will a Velvet Caviar MacBook Case Damage the Hinges or Screen?

Does the MacBook 14-Inch Case Fit the New M5 MacBook Pro?

Is the It Girl Leopard Case Compatible With AirPods Pro 2?

What Is the AirPods Case Carabiner Made Of?

Is the Black Leopard iPad Case Compatible With iPad Pro 11-Inch (4th Gen)?

Does the Velvet Caviar iPad Case Support Apple Pencil Charging?

Does the Girls Night Leopard Case Have an Open Camera Cutout?

What Material Are the Chrome Stars Phone Charms Made Of?

Which Velvet Caviar Leather Phone Charms Include a Gold Chain?

Is the Gap in the Crossbody Strap Ring Normal?

Products

Our Story — How Velvet Caviar Started

How to Get Notified About Velvet Caviar Restocks & New Arrivals

Become a Velvet Caviar Ambassador or Creator Partner

General Information

How to Return or Exchange Your Velvet Caviar Order

Not Happy with Your Order? Here's How We'll Make It Right

How Long Does a Refund or Exchange Take at Velvet Caviar?

Late Return Due to Unforeseen Circumstances? Request an Exception

Having Trouble with the Return Portal? Here's How to Fix It

My Return Label Expired — Can I Still Make a Return?

Can I Get a Different Item Instead of a Replacement?

Can I Return or Exchange an Item from a BOGO Sale?

How to Exchange an Item at Velvet Caviar

Can I combine multiple returns to save on shipping costs?

Returns and Exchanges

Velvet Caviar Warranty Policy — What's Covered & How to Claim

Warranty FAQ — Your Most Common Warranty Questions Answered

Warranty Claims: Can I Get a Refund Instead of a Replacement?

Warranty

Accepted Payment Methods at Velvet Caviar

Does Velvet Caviar Accept International Currencies?

Payments