How Long Does a Refund or Exchange Take at Velvet Caviar?Updated a month ago

Refund Timeline — Step by Step

• Once your return arrives at our warehouse: processing takes 5–7 business days.
• After processing: your refund is issued to your original payment method.
• Bank posting time: allow an additional 3–5 business days for your bank or card issuer to post the credit.
• Total timeline: approximately 8–12 business days from return receipt to refund appearing in your account.

Exchange Processing Time

Once your return is received, your replacement item is dispatched within 1–3 business days. You'll receive a shipping confirmation email with tracking for your exchange item.

What Can Cause Delays

Store credit is issued as a gift card code sent to your email, typically within 1–2 business days of return receipt, and can be used immediately on your next purchase.

Track Your Return

👉 Waiting on a refund or exchange? Contact our support team with your return tracking number and we'll check the status for you.