Can I Get a Different Item Instead of a Replacement?Updated a month ago

Yes! If you'd like a different item instead of the exact same replacement, you can request an exchange for a different product through our Loop Returns portal.

Standard Replacement vs. Item Swap

A standard exchange swaps your item for the same product; an item swap lets you choose a different product entirely, subject to availability.

When We Can Accommodate Swaps

Exchanges are subject to product availability. If the replacement item costs more than the original, you may be charged the difference; if it costs less, the difference may be refunded as store credit.

How to Request

1. Visit velvet-caviar.loopreturns.com.
2. Enter your order details and select "Exchange."
3. Browse available products and select your preferred replacement item.
4. Complete the exchange request and ship back your original item.

Processing Timeline

Exchanges must be initiated within 15 days of delivery. 👉 Contact our support team if you need help selecting a replacement!