Not Happy with Your Order? Here's How We'll Make It RightUpdated a month ago

We want every Velvet Caviar customer to be completely happy with their purchase. If you're not satisfied, here's how we'll make it right.

Tell Us What Happened

If your item arrived damaged or defective, contact our support team directly with a photo — we may be able to resolve this outside of the standard return process.

Your Resolution Options

• Return for a refund: Initiate a return within 15 days of delivery.
• Exchange for something else: Swap your item for a different style, size, or color within 15 days of delivery.
• Store credit: Opt for store credit instead of a refund — issued instantly so you can shop right away.

How to Start the Process

Visit our Loop Returns portal at velvet-caviar.loopreturns.com to get started.

Our Satisfaction Promise

We truly value your business and want to make sure you love what you receive from us. 👉 Contact our support team if you need help choosing the right option.