Warranty FAQ — Your Most Common Warranty Questions AnsweredUpdated a month ago

Is My Item Still Under Warranty?

Our warranty covers manufacturing defects for a reasonable period from the date of purchase. Contact our support team with your order number for eligibility confirmation.

What Counts as a Defect?

Manufacturing defects — like peeling designs, structural cracks not caused by impact, or functional issues present at purchase. Accidental damage and normal wear and tear are not covered.

How Long Does a Claim Take?

Send us a photo of the defect along with your order number and we'll review your case within 1–2 business days. In most cases, you won't need to return the defective item — we'll ask you to dispose of it and ship a replacement directly.

What If It's Out of Stock?

If the exact item is unavailable, we may offer a refund or store credit instead of a replacement.

If your item was a gift, please provide proof of purchase (gift receipt, order number, or purchase email) and we'll do our best to assist. 👉 For any warranty question not covered here, contact our support team directly!