Learn what Velvet Caviar's warranty covers, how long it lasts, and the easy steps to submit a warranty claim for a defective product.

<p>Velvet Caviar stands behind the quality of our products &#x2014; here&apos;s everything you need to know about our warranty.</p><h2 id="what-the-warranty-covers">What the Warranty Covers</h2><p>Manufacturing defects, including peeling designs, structural cracks not caused by impact, and functional defects present at the time of purchase &#x2014; across products like our MagSafe grips and battery packs.</p><h2 id="whats-not-covered">What&apos;s NOT Covered</h2><ul><li>Accidental damage (drops, cracks from impact, water damage)</li><li>Normal wear and tear</li><li>Damage caused by misuse or improper care</li></ul><h2 id="warranty-duration">Warranty Duration</h2><p>Our warranty covers manufacturing defects for a reasonable period from the date of purchase &#x2014; contact our support team with your order number for eligibility confirmation.</p><h2 id="how-to-submit-a-claim">How to Submit a Claim</h2><ol><li>Contact our support team with your order number.</li><li>Provide a clear photo showing the defect.</li><li>Our team will review your case within 1&#x2013;2 business days.</li><li>Approved claims receive a replacement item at no charge &#x2014; no return required in most cases.</li></ol><p>&#x1F449; Think your item has a manufacturing defect? Contact our support team with your order number and photo &#x2014; we&apos;ll take care of you.</p>

Velvet Caviar Warranty Policy — What's Covered & How to Claim

Get answers to Velvet Caviar's most common warranty questions — from what's covered to how long claims take to process.

<h2 id="is-my-item-still-under-warranty">Is My Item Still Under Warranty?</h2><p>Our warranty covers manufacturing defects for a reasonable period from the date of purchase. Contact our support team with your order number for eligibility confirmation.</p><h2 id="what-counts-as-a-defect">What Counts as a Defect?</h2><p>Manufacturing defects &#x2014; like peeling designs, structural cracks not caused by impact, or functional issues present at purchase. Accidental damage and normal wear and tear are not covered.</p><h2 id="how-long-does-a-claim-take">How Long Does a Claim Take?</h2><p>Send us a photo of the defect along with your order number and we&apos;ll review your case within 1&#x2013;2 business days. In most cases, you won&apos;t need to return the defective item &#x2014; we&apos;ll ask you to dispose of it and ship a replacement directly.</p><h2 id="what-if-its-out-of-stock">What If It&apos;s Out of Stock?</h2><p>If the exact item is unavailable, we may offer a refund or store credit instead of a replacement.</p><p>If your item was a gift, please provide proof of purchase (gift receipt, order number, or purchase email) and we&apos;ll do our best to assist. &#x1F449; For any warranty question not covered here, contact our support team directly!</p>

Warranty FAQ — Your Most Common Warranty Questions Answered

Velvet Caviar's warranty covers replacements, not automatic refunds. Learn when exceptions apply and how to request one from our team.

<h2 id="replacement-vs-refund--whats-the-difference">Replacement vs. Refund &#x2014; What&apos;s the Difference?</h2><p>Our standard warranty resolution is a replacement item at no charge, not a refund.</p><h2 id="when-refund-exceptions-apply">When Refund Exceptions Apply</h2><p>If the exact item is out of stock and no suitable replacement is available, or you prefer a refund over a replacement, we may offer a refund to your original payment method or store credit &#x2014; depending on the situation and how long ago the item was purchased.</p><h2 id="how-to-request-an-exception">How to Request an Exception</h2><ol><li>Submit your warranty claim with photo evidence to our support team.</li><li>Let us know you&apos;d prefer a refund rather than a replacement.</li><li>Our team will review and advise on the available options.</li></ol><h2 id="store-credit-alternative">Store Credit Alternative</h2><p>Store credit is often available as a flexible alternative when a refund isn&apos;t possible. &#x1F449; Reach out and we&apos;ll find the best resolution for you!</p>

Warranty Claims: Can I Get a Refund Instead of a Replacement?

Please feel free to reach out to our Support Team via email anytime!

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Velvet Caviar

Warranty

How to Track Your Velvet Caviar Order

My Order Is Late or Missing — What to Do

Tracking Says Delivered But I Didn't Get My Package

An Item Is Missing from My Order — Here's What to Do

Why Is My Tracking Not Updating? (And What to Do)

Order Returned After Wrong Address? Reshipping & Refund Options

How to Update the Shipping Address on an Existing Order

Order Shipped to the Wrong Address? What to Do Immediately

Order Contains the Wrong Product? Here's How to Fix It

Lost, Stolen, or Damaged Package — What's Covered?

Can Two Separate Orders Be Combined Into One Shipment?

My Order Hasn't Shipped After a Week — What's Going On?

Order Shipped to Your Old Address After Moving? Here's What to Do

Shipping Policy

International Shipping Policy

Shipping

How to Change or Cancel Your Velvet Caviar Order

Velvet Caviar Gift Cards — How to Buy, Redeem & Check Your Balance

Ordered the Wrong Item? How to Fix It Fast

Received a Defective or Wrong Item? Here's What to Do

How to Apply a Discount or Promo Code at Checkout

Can You Stack Discount Codes at Velvet Caviar?

Forgot to Apply a Discount Code? Here's How to Fix It

Item Out of Stock After Ordering? What Happens Next

How Pre-Orders Work at Velvet Caviar

Will Multiple Mystery Case Orders Get Different Styles?

Ordering

What Are Velvet Caviar Phone Cases Made Of?

How to Check Stock & Get Restock Notifications

How to Report a Product Issue With Your Case

MagSafe Ring Flimsy or Not Attaching? Exchange or Return Options

Phone Compatibility Guide — Which Velvet Caviar Accessories Fit Your Device?

Do MagSafe Wallets Demagnetize Cards or Student IDs?

Is It Safe to Use a Portable Charger with Your Phone?

Which Velvet Caviar Cases Have a Velvet Interior Lining?

MagSafe Grip Not Sticking? Here's How to Fix It

Tips for Best Performance From Your MagSafe Battery Pack

MagSafe Battery Pack Compatibility: What to Know Before You Buy

Is the MagSafe Battery Pack Compatible With iPhone 15 Pro Max?

MagSafe Battery Pack Not Working? Troubleshooting Steps

MagSafe Battery Pack: Full Operating Instructions & Safety Tips

My Portable Charger Didn't Come with a Cable — How Do I Charge It?

How to Clean Your Velvet Caviar Phone Case (Step-by-Step)

Case Buttons Feel Stiff or Hard to Press? Here's the Fix

How to Remove Your AirPods from a Velvet Caviar Case

Does the Burgundy 1990 Case Have a Silicone Feel?

Do iPhone 16 Pro Max Cases Support the Camera Control Button?

Are Samsung Galaxy S26 Cases Compatible With Our Battery Packs?

When Will Samsung Galaxy S26 Cases Launch?

Does the Galaxy S26 Ultra Case Affect S-Pen Performance?

Are Galaxy S25 Cases Incompatible With All MagSafe Chargers?

Are Velvet Caviar Battery Packs 3C Certified?

How to Tell When Your Fast Charging Set Is Fully Charged

Does the Fast Charging Set Support PD/PPS for Samsung?

Do All Velvet Caviar MagSafe Wallets Have a Fabric Interior?

Has the Velvet Caviar MagSafe Wallet Changed Size?

Why MagSafe Wallets Don't Work With Galaxy S26 Cases

Are Velvet Caviar Battery Packs Safe for Air Travel?

Why Does the MagSafe Wallet Have Fabric on the Bottom?

Are MagSafe Wallets Compatible With the Samsung Galaxy S25?

Does the Velvet Caviar MagSafe Grip Have a Full Ring?

Does the Stone Leopard Case Match the Stone Leopard Grip?

Will a Velvet Caviar MacBook Case Damage the Hinges or Screen?

Does the MacBook 14-Inch Case Fit the New M5 MacBook Pro?

Is the It Girl Leopard Case Compatible With AirPods Pro 2?

What Is the AirPods Case Carabiner Made Of?

Is the Black Leopard iPad Case Compatible With iPad Pro 11-Inch (4th Gen)?

Does the Velvet Caviar iPad Case Support Apple Pencil Charging?

Does the Girls Night Leopard Case Have an Open Camera Cutout?

What Material Are the Chrome Stars Phone Charms Made Of?

Which Velvet Caviar Leather Phone Charms Include a Gold Chain?

Is the Gap in the Crossbody Strap Ring Normal?

Products

Velvet Caviar Referral Program — How It Works & Who Can Join

Missing Your Referral Reward? Here's Why — and How to Fix It

Referrals

Our Story — How Velvet Caviar Started

How to Get Notified About Velvet Caviar Restocks & New Arrivals

Become a Velvet Caviar Ambassador or Creator Partner

General Information

How to Return or Exchange Your Velvet Caviar Order

Not Happy with Your Order? Here's How We'll Make It Right

How Long Does a Refund or Exchange Take at Velvet Caviar?

Late Return Due to Unforeseen Circumstances? Request an Exception

Having Trouble with the Return Portal? Here's How to Fix It

My Return Label Expired — Can I Still Make a Return?

Can I Get a Different Item Instead of a Replacement?

Can I Return or Exchange an Item from a BOGO Sale?

How to Exchange an Item at Velvet Caviar

Can I combine multiple returns to save on shipping costs?

Returns and Exchanges

Accepted Payment Methods at Velvet Caviar

Does Velvet Caviar Accept International Currencies?

Payments