Warranty Policy
Policy: Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. Warranty does NOT cover, orders placed over 365 days ago, final sale or clearance items, and typical wear and tear damage like yellowing, scrat
You can view our warranty information here. Please fill out the warranty form here. Our warranty covers replacements for the same item only. However if we no longer have the same item in stock, you can exchange for a different design of equal price.
While a full refund isn't possible under our warranty (link: https://velvetcaviar.com/pages/warranty), we can offer you a store credit of $15. This store credit is essentially like cash and has several benefits:. If a store credit isn't what you were