Velvet Caviar Warranty Policy — What's Covered & How to ClaimUpdated a month ago

Velvet Caviar stands behind the quality of our products — here's everything you need to know about our warranty.

What the Warranty Covers

Manufacturing defects, including peeling designs, structural cracks not caused by impact, and functional defects present at the time of purchase — across products like our MagSafe grips and battery packs.

What's NOT Covered

• Accidental damage (drops, cracks from impact, water damage)
• Normal wear and tear
• Damage caused by misuse or improper care

Warranty Duration

Our warranty covers manufacturing defects for a reasonable period from the date of purchase — contact our support team with your order number for eligibility confirmation.

How to Submit a Claim

1. Contact our support team with your order number.
2. Provide a clear photo showing the defect.
3. Our team will review your case within 1–2 business days.
4. Approved claims receive a replacement item at no charge — no return required in most cases.

👉 Think your item has a manufacturing defect? Contact our support team with your order number and photo — we'll take care of you.