Warranty Claims: Can I Get a Refund Instead of a Replacement?Updated a month ago

Replacement vs. Refund — What's the Difference?

Our standard warranty resolution is a replacement item at no charge, not a refund.

When Refund Exceptions Apply

If the exact item is out of stock and no suitable replacement is available, or you prefer a refund over a replacement, we may offer a refund to your original payment method or store credit — depending on the situation and how long ago the item was purchased.

How to Request an Exception

1. Submit your warranty claim with photo evidence to our support team.
2. Let us know you'd prefer a refund rather than a replacement.
3. Our team will review and advise on the available options.

Store Credit Alternative

Store credit is often available as a flexible alternative when a refund isn't possible. 👉 Reach out and we'll find the best resolution for you!